Customer Service Technology At Oppd - 884 Words

Throughout the American workforce there are endless numbers of managers and supervisors who are responsible for supervising and leading workers. Whether it’s a manager of the electronics department in Walmart, or the CEO of Union Pacific, supervisors are tasked with leading their coworkers and managing in an effective manner towards a common end goal. The manager I interviewed for this research assignment was my father, Patrick McDermott. Pat is currently the Supervisor of Customer Service Technology at OPPD, also known as Omaha Public Power District. He has been in this supervisor position for approximately five years, and a lot of what his job entails relates to what we have learned in this management course thus far. Each company has its own hiring process, but the process to which Patrick was selected and hired as a supervisor was very unique. When I asked him how the supervisor position came up, Patrick said â€Å"the Customer Service area was looking for someone with pr oject management, customer service and technology skills and I had both. They were getting ready to implement a new phone system for our Call Center and I was hired to manage the project.† He also went on to state that usually people with IT backgrounds perceive that business applications are there to provide them a job and not serve a business need. Fortunately, OPPD’s IT department has recently hired a new manager who is in the process of changing the culture. The basic duties and responsibilities of any